Customer Service Center
If you have additional questions about a product, placing an order, or to find out thfe status of an order please contact us. To better serve you: Please include the purchasers name and address in your message, when you have questions pertaining to an order. If you did not receive an order confirmation email within 15 minutes of placing your order, please check for it in your Bulk or Junk email folder (the email might have accidentally been filtered). babybeddingdirect.com: (Monday to Friday 9 AM to 6 PM MST)
Toll Free:
Phone: 1-888-689-2229
Fax: 303-484-4884
Email: service@babybeddingdirect.com f
Technical Support Department
If you experience any technical difficulties with our web site. Please provide the name and version of your web browser software, where on the site the problem occurred, and what error message you received, if any.
Suggestions Department
We welcome your feedback! Please email us if you have a comment or suggestion concerning our web site.
Link Submission
We are always on the lookout for new and interesting baby related sites. Please fill out our Baby Bedding Direct Reciprocal Link Exchange Form to be considered as a link partner with babybeddingdirect.com.
Order By Phone, Fax or E-Mail
Order by Phone, Fax or Mail (Credit card number and signature is required for faxed orders).
Toll Free:
Phone: 1-888-689-2229
Fax: 303-484-4884
Email: service@babybeddingdirect.com
Price Match
At babybeddingdirect.com, we are committed to bringing you the highest quality products and giving you the best value for your money. If you find the exact same item for a lower price, we'll match it! Just call, fax or email us at 1-888-689-2229 to place your order and provide specifics.
Our price match applies to first quality, all new, factory sealed products of the same brand and style that are available and in stock at any authorized Internet based U.S. retail site. The price protection plan does not apply to shipping charges, taxes, rebates, coupons, discount offers, closeouts, multi-product incentives, auction prices, typographical errors, buyers clubs or other offers which require a membership fee.
Price Match By Phone, Fax or Email
Toll Free:
Phone: 1-888-689-2229
Fax: 303-484-4884
Email: service@babybeddingdirect.com
Ordering & Payments
Order by Phone, Fax or Mail (Credit card number and signature is required for faxed orders)
Toll Free:
Phone: 1-888-689-2229
Fax: 303-484-4884
Email: service@babybeddingdirect.com What is a CSV code and where do I find it?
The credit code security code, sometimes known as a CSV code, is a three-digit number printed on the back of your card, at the top of the signature field. It is being increasingly used in online credit card transactions to help prevent fraud.
Contact babybeddingdirect.com Customer Service Department If you have any questions about a product, the order you placed, or babybeddingdirect.com policies, please do not hesitate to contact us. We will answer your questions just as promptly and as thoroughly as we can. Our turnaround time for email inquiries is 1 business day. To send email, please provide the following information:
Name:
Order Number:
Phone Number:
Email Address:
Message: Toll Free:
Phone: 1-888-689-BABY
Fax: (303) 484-4884
Email: mailto:service@babybeddingdirect.com
Hours of Operation: Monday through Friday, 9:00am to 6:00pm MST.
If you prefer to order by Check or Money Order, please mail your Order with payment to the address above. Every effort is made to ensure the accuracy of the details within our online store. We do, however, reserve the right to make corrections to any errors which may have gone unnoticed.
Shipping & Handling
Orders received before 9am Mountain Standard Time are usually processed the same day. At Baby Bedding Direct there is NO MORE SHIPPING GUESSWORK! Your Entire order has Free Shipping If your order is $99.00 or more. If you have questions email us! Multiple addresses will be charged separate shipping charges per location. Please allow additional delivery time for drop ship and special order items. We ship Monday through Friday, and deliver on business days only. We can get your products to you in a hurry!! If you decide to expedite your shipping process contact us by email! or call us at our toll free number 888-689-BABY to find out availability and cost for rush deliveries. 5.1% taxes apply only to billing addresses in Colorado. babybeddingdirect.com sincerely regrets that we cannot currently ship to Hawaii, Alaska, PO Boxes, APO, and FPO or Puerto Rico addresses. We will most certainly ship to any other physical address you may have within the Contiguous United States.
We regret at this time, babybeddingdirect.com does not ship outside the United States. We will most certainly ship to any other physical address you may have within the Contiguous United States. If an order is refused at time of delivery, the customer is responsible for actual shipping costs back to the manufacturer and any other costs that occur during the delivery process. If a package is returned to Baby Bedding Dirct due to incorrect shipping address information provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. If a free shipping coupon was applied, it will not be valid due to the error on the customer's part, and the customer will be charged for all shipping costs.
Please read carefully if damage occurs during shipping:
Please make a note with the driver, take pictures of exterior packaging damage and interior product damage and contact babybeddingdirect.com immediately at service@babybeddingdirect.com or call our toll free number at 888-689-BABY. Any questions please email us at service@babybeddingdirect.com or call our toll free number 888-689-BABY Monday-Friday, 9:00 AM - 6:00 PM MST. service@babybeddingdirect.com and also maintain all tracking information of the returned package.
All original documentation, parts and accessories need to be included with returned merchandise to receive a full refund. All gift orders that are returned will be issued for store credit and credit will be valid up to 90 days after credit has been issued. Shipping cost and gift wrapping fees are non-refundable. For your security, your credit card number is never visible at babybeddingdirect.com refunds will be returned to purchaser unless the purchaser states other wise. fExchange orders will be processed as a new order and will be processed immediately after the original merchandise is returned. Exchange orders are subject to standard shipping fees. You will receive an email notification once your package has been received and processed by our returns department. Please allow up to 14 business days for inspection and processing.
Actual shipping costs are non-refundable. All refunds and exchanges are subject to the final approval of our Customer Service Department. When returning an order, we ask that you follow our easy return instructions to expedite transactions. This policy applies to all orders placed in the United States. To expedite your return, you will need a Return Authorization Number to retain your RMA use the contact information below.
Contact Us:
Toll Free:
Phone: 1-888-689-BABY
Fax: (303) 484-4884f
Email: service@babybeddingdirect.com
Damaged Item:
Returns & Exchanges
babybeddingdirect.com sincerely thanks you for placing your order with us! We are committed to making your shopping experience a delightful one with the support we provide to you before, during and after your sale. You may contact us online, by phone or via fax. No matter what method you choose, you will find babybeddingdirect.com is committed to providing you with exemplary customer service and are focused on continuously improving your ordering experience! We want you to be entirely pleased with the products and service you receive from us. Most merchandise can be returned with in our return period. If you are not completely satisfied with your purchase, you may return any unopened merchandise in "as purchased" condition within 30 days of your delivery date. We will gladly exchange it for the purchase price or refund your purchase less shipping charge and restocking charge of $15.00 (fifteen dollars) or 15%-25% depending upon the Manufacturer Policies, whichever is greater. Please allow approximately 15-20 days to process your refund. All order refusals are subject to a $10.00 refusal fee and excludes original shipping and handling fees.
Refunds and Exchanges Instructions:
All unopened merchandise must be returned within 30 days of receipt and returned in its original packaging material. Refunds can not be issued for items returned with any indications that the shipping box was opened prior to the return with out authorization from babybeddingdirect.com. Baby Bedding Direct will not accept dirty, used or washed items for return. .If return authorization is emailed to you please print it and affix it to your return shipment. The return authorization may also be sent to you in this situation just affix it to your return shipment. Returned merchandise should be shipped insured via Fed Ex, UPS or Parcel Post to its origin once an RMA number has been issued. For verification purposes please send tracking information to Upon arrival of your shipment, please check the contents of your package immediately. If there is damage make an official note with the driver, take pictures of the damaged box, product damage and call us. You must report any discrepancies or damages within 7 business days of receipt of merchandise. If there is damage to the product babybeddingdirect.com must report all damages immediately to the carrier for inspection. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We are unable to accept cancellations on merchandise after it arrives damaged, but we will make every effort to make the product right. Please be assured that babybeddingdirect.com will work diligently with the carrier to resolve this type of issue expeditiously.
Defective Item:
babybeddingdirect.com is committed to providing top quality merchandise and will work closely with our manufacturers to ensure product integrity. However, should you receive an item that is defective, please contact us at 1-888-689-BABY or send us an email notification service@babybeddingdirect.com. babybeddingdirect.com reserves the right to replace the defective parts or ship out a new item and is unable to accept cancellations on merchandise after it arrives, but we will make every effort to make the product right. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. After 30 days of receipt, babybeddingdirect.com cannot replace defective items and we will refer all issues regarding defective merchandise to manufacturer for warranty processing, if applicable.
Cancellations:
All orders must be cancelled by 5PM MST on the day they are ordered. Any orders placed after 6PM MST must cancel on the following day before 4PM. You must call 1-888-689-BABY AND send an email with your order number, customer name, and product ordered. If your order has already shipped and you want to cancel you will be responsible for all actual shipping costs and will also have a restocking charge of $15.00 (fifteen dollars) or 15%-25% depending upon the Manufacturer Policies, whichever is greater.
Special Orders:
Please be advised that special order items can take up to 4-8 weeks for delivery. Should you decide to return Special Order items they are subject to our Returns and Exchanges Policy above. These items are subject to a restocking fee of $15.00 (fifteen dollars) or 15%-25% depending upon the Manufacturer Policies, whichever is greater.
Thank you for shopping at babybeddingdirect.com "Where Sweet Dreams Begin for Baby!" If you ordered multiple items, your order may arrive in separate packages on different days.
